Screwdriver

Repair Service & Warranty

Warranty repair

Within the warranty period, our repair service is of course free of charge. 

Help Tech stands for
highest quality.

Nevertheless, it can happen that a device has a defect or does not function properly.

We ensure that your tool is quickly operational again.

 

3 years warranty

With our Handy Tech Braille displays, you benefit from an extended manufacturer's warranty period of three years. 

 

 

Our exclusive service for you: For the duration of the repair of your Handy Tech Braille display, we will provide you with a free loaner device if required.

2 years warranty

All other Help Tech equipment comes with a two-year warranty. 

Repair out of warranty

Even after the warranty has expired, we offer a professional repair at a charge. In this case, we check the device in advance and prepare a cost estimate. Request a cost estimate now, which you can submit to your cost carrier, for example.

Calendar
 

Repair procedure

Your device is defective? This is how you proceed. 

 
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1. Support

Please contact our support or your dealer first. ​

​​​Phone: +49 (0)7451 55 46-55

E-mail: support@helptech.de

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2. Fill out form

Is there actually a defect?

Please fill out our form for repairs. Please make sure you give a precise description of the defect.

Please send us the completed repair form in advance to reparatur@helptech.de.

Download form

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3. Send in device

Pack the unit in such a way that it is suitable for transport and send it to our head office or your dealer. Please enclose all cables and power supply units supplied with the unit as well as the completed repair form.

Address:

Help Tech GmbH
Repair department 

Brunnenstraße 10

72160 Horb - Germany

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4. Receipt of the device

As soon as we receive the device, you will receive an acknowledgement of receipt.

Our repair team will contact you to discuss the further procedure. 

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5. Return

We make sure that you get your repaired device back as soon as possible.

By parcel service you will receive your device back after the repair free of shipping costs. 

Braille displays for rent

Help Tech has a wide range of Handy Tech Braille displays available for you as replacement devices. This way, you do not have to do without your Braille display in case of a device defect.

During the warranty

During the three-year warranty period, this service is free of charge for our customers.

After the warranty

After the warranty period, we charge a flat rate per week for a loaner device. If the repair of your device is delayed, you will not incur any further costs.